Privacy Policy

Privacy Policy

What is this privacy policy?

This policy explains when and why we collect personal data about you, how this information is used, the conditions under which it may be disclosed to others and how it is kept secure.

Who we are and how we approach Data Protection

We are Horne and Meredith Properties Limited (Company number: 03393305). We provide a car park(s) where individuals pay to park their vehicle (Services). We are the Data Controller for the purposes of the Data Protection Act 2018 and the General Data Protection Regulation (Regulation (EU) 2016/679)).

We are committed to protecting and respecting the privacy of your personal data. We want you to be confident that your information will be properly protected whilst in our possession. If you have any questions about our use of your personal data, or you wish to exercise one of your rights under data protection legislation, please contact us.

The personal data we collect and use

We collect the following information about you:

Make and model of Vehicle
Vehicle Registration Mark (VRM)
Automatic Number Plate Recognition (ANPR)
CCTV footage/data
Date and time of entry and exit to the car park
Name, residential address, email address and telephone number
User name and password
Payment details including payment card details
Details of any complaints made about you or by you

How we use your personal data

We will only use your personal data for the purpose for which we collected it. This includes:

to provide you with the Services
to deal with any queries, disputes or complaints
to deal with any damage or accidents
to comply with our legal obligations

We may share your personal data with:

Government agencies including the Driver and Vehicle Licensing Agency (DVLA)
Law enforcement authorities including the Police
Third party companies that provide services to us for example debt collection agencies
Other bodies or organisations as necessary in order to comply with our legal obligations

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We will notify you and any applicable regulator of a breach where we are legally required to do so.

Changes to this Policy

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you would like to request further information about this policy or the way in which we handle your personal data please contact: info@handmparking.co.uk.

Use of Email Tracking Pixels

All emails sent by the system contain a tracking pixel. This is used to track whether each email has been opened by the recipient, and when. This information can be viewed by those users of the system with permission to view email delivery reports. We do not display any information regarding the location of the recipient. Note that the tracking pixel is only activated if the recipient chooses to download images into their email client.

Data Processor

We, H & M Parking, make use of the myClubhouse software supplied by Simmetrics Ltd to process personal data we include on our myClubhouse website in accordance with our privacy policy set out above. Simmetrics Ltd processes your personal data on our behalf and they can only do so in accordance with our written instructions. You can find the details of our data processor’s privacy policy here: http://www.myclubhouse.co.uk/Home/PrivacyPolicy.

Use this form to send an email to another permit holder. You may only send to one permit holder at a time. Your registered email address will be passed on to this permit holder but you may also include alternative contact details.

Note: Emails sent via the website are not entirely private. A copy of every email is held on the database and this can be accessed by certain car park administrators using the Sent Emails page.

From

Alternative contact email

Another email address which the recipient can use to contact you.

Alternative contact details

Other contact details which the recipient can use to contact you e.g. phone number.

Subject

Message

Copy this message to my email address

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Regular

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Brands

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Title

Description

Requested Car Park Subscriptions

One or more of the requested Car Park applications require approval. You will be emailed if your request has been approved and, at that point, you will be able to view and accept or reject the car park offer and proceed with payment. will be emailed once the request has been approved and, at that point, they will be able to view and accept or reject the car park offer and proceed with payment.

Subscriptions have been automatically approved and have been added to your basket. Please now proceed there to make payment.

Pay for Subscriptions

Reference	Name	Category	Costs
			Joining Fee Cost /	View Manage

Group Subscriptions

- :

You have requested one or more group car park subscriptions. You should now use the register buttons below to add additional permit holders into the available slots.

No.	Car Park
	One of:

Next Steps

GoCardless Direct Debit —

scheduled to be collected automatically by GoCardless. There is no need to record manually unless the GoCardless notification has been missed.

If you do record it: entering the GoCardless payment reference (e.g. PM...) will allow the duplicate notification to be safely ignored. If you use an unknown or incorrect reference, myClubhouse may incorrectly mark the as paid when it processes the collection.

Stripe —

scheduled to be collected automatically by Stripe. There is no need to record manually unless the Stripe notification has been missed.

If you do record it: entering the Stripe charge reference (e.g. ch_...) will allow the duplicate notification to be safely ignored. If you use an unknown or incorrect reference, myClubhouse may incorrectly mark the as paid when it processes the collection.

Scheduled Electronic Payment

scheduled to be collected automatically by . There is no need to record manually unless the provider's notification has been missed. If you mark it as paid and the automatic collection also succeeds, the payment may be recorded twice.

GoCardless Direct Debit Stripe — RE: : GoCardless Direct DebitsStripe paymentsPayments via are normally recorded automatically. There is no need to record manually unless has been missed. Please enter the exact payment reference where possible. Payments with different references must be recorded separately.

Payee

Paying User

Payment Date

Payment Method

Amount

Refunds may be recorded using negative amounts.

Payment Reference

Notes

Allocation to Due Payments

Select the due payments that are covered by this received payment.

Unallocated Amount

	ID	Purchaser	Purchase	Amount	Due Date	Allocated Amount
— scheduled for automatic collection
						£

No due payments.

Applied Discounts

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Error:

Subscription is .

Confirmed payments
Already recorded
To be recorded

Payment subscription(s):

— inactive

All payments are recorded, but the subscription is no longer active and at least one payment subscription is still marked active. Click Proceed to deactivate it and cancel any future due payments.

All confirmed payments are already recorded.

Payment on is for .

This amount doesn't match the sum of the payment subscriptions. Please enter how the amount should be distributed:

Payment Subscription	Suggested	Actual Amount

Total entered

Enter 0 for any subscription whose payment has not been collected — it will be marked inactive.

Actions performed:

No payments required recording.

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